shipping policy202501-standard
SHIPPING INFORMATION
Please allow 3-5 business days to process in addition to the shipping times listed below for your selected shipping method.
【U.S. General Orders】
| Standard Shipping (7-10 Business days) | Order Value | Cost |
| $0-50 | $5 | |
| $50 Up | Free |
| Express Shipping (3-5 Business days) | Order Value | Cost |
| $0-150 | $25 | |
| $150 Up | Free |
For Contiguous United States
Service areas exclude: Alaska, American Samoa, Guam, Hawaii, Northern Mariana Islands, Puerto Rico, Palau, Federated States of Micronesia, Marshall Islands,and the Virgin Islands
【Europe, Oceania, and Asia Orders】
(Germany, Italy, France, United Kingdom, Netherlands, Spain, Philippines, Australia, Indonesia, Thailand, Vietnam, Malaysia, Sweden, Japan, South Korea, Greece, Israel, Denmark, Bulgaria, Hungary, Austria, Norway, Czechia, Slovakia, Belgium, Poland, Ireland, Romania, Finland, Portugal, Mexico, United Arab Emirates, New Zealand.)
| Standard Shipping (10-12 Business days) | Order Value | Cost |
| $0-50 | $5 | |
| $50 Up | Free |
| Express Shipping (3-5 Business days) | Order Value | Cost |
| $0-150 | $25 | |
| $150 Up | Free |
After-Sales Policy
We understand things happen — whether it’s a sizing issue, a lost piece, or a change of heart. Here’s how we handle it, with love and clarity 💜
🟣1. Seller-Caused Issues
We take full responsibility for the following situations:
• Wrong items sent
• Quality issues
• Order errors caused by our team
• Missed shipping deadlines
We offer refunds or replacements within 30 days of delivery for any seller-related issues.
Just send us an email with photos and your order number and we'll make it right-fast.
🟣2. Customer-Caused Issues
Common examples include:
• Loss or damage due to improper handling or wear
• One or two nails not fitting correctly
You’ve got two easy options:
1. Free replacements with your next order
– When placing your next order, just email us with the original order number, set name and the exact nail(s) you need replaced. We'll include them for Free.
– Order through this link:
At checkout, please leave a note with your order number and nail sizes or email us the details after purchase.
We’ll get your custom replacements made and shipped ASAP 💅
🟣3. Order Cancellations or Changes
Requested by the customer:
• Within 24 hours of purchase:
– You may request a full refund or free order changes (e.g. design, size, or shipping info).
• After 24 hours, but before shipment:
– As each set is handmade to order, once production has started, a 30% processing fee will be applied.
• After shipment:
– We’re unable to accept cancellations or changes once the order has shipped.
If cancellation is due to an issue on our end, such as:
• Delays beyond the promised shipping timeframe
• Items being out of stock
• Package lost in transit
We will offer you a replacement, exchange, or full refund, along with a special discount code as a token of our apology and appreciation for your patience💜
Just reach out to our Baddie Support Team 💌
We’re always here to help you love your nails — every single time 💅