Refund Policy

At Lovful, we strive to ensure your complete satisfaction with every purchase. We want you to be delighted with your press on nails and accessories. However, we understand that sometimes a return or refund may be necessary. Please read our refund policy carefully to understand your rights and the procedures to follow.

Eligibility for Refunds:

Refunds are applicable for products that are damaged, defective, or significantly different from the description on our website.
We do not offer refunds for change of mind or personal preference.

Timeframe for Returns:

As our products are custom-made, you must initiate a return request within 7 days of receiving your order.
Return requests submitted after 7 days will not be accepted, regardless of the reason.
However, to ensure your satisfaction, we offer a 30-day limited warranty. If your product becomes defective due to manufacturing issues within 30 days of delivery, please contact us and we will assist with a replacement.

Return Process:

Since our nail sets are custom-made, we accept return or exchange requests within 7 days of delivery. You can submit your request directly through your account on our website.
If it’s been more than 7 days, no worries—just send us an email at contact@lovful.com, and we’ll help you from there.
To get started, please include:
- Your order number
- A quick note about the reason for return
- A photo, if the product arrived damaged or defective

Refund Processing Time
- Once we receive your return and inspect the item(s), your refund will be processed within 3–5 business days.
- Refunds will be issued to the original payment method. Depending on your bank, it may take an additional 3–7 business days for the funds to appear in your account.
- No matter how you reach out—through your account or via email—our team will get back to you within 48 hours with the next steps and return instructions.Return Shipping Info

Return Shipping Info
- Recipient: Lovful Official
- Address: 1951 McConnor Pkwy #59035, Schaumburg, IL 60159, USA
- Phone: +1 224-366-7886
- We’re here to make things right and keep the process smooth for you..

Condition of Returned Products:

Returned products must be in their original packaging, unused, and in the same condition as received.
Please ensure that all accessories and promotional items that came with the product are also included in the return package.

Refund Options:

Once we receive the returned product and verify its condition, we will process the refund.
The refund will be issued to the original payment method used for the purchase.
Please note that the time it takes for the refund to be reflected in your account may vary depending on your payment provider.

Shipping Costs:

Shipping costs for returning the product are the responsibility of the customer unless the return is due to our error (e.g., wrong item shipped or damaged during transit).

Exchanges:

We currently do not offer direct exchanges (e.g., returning one product to swap for another style or size).
if your product arrives damaged or defective, we will send you a replacement item free of charge after verifying the issue.
Please contact our support team at contact@lovful.com with your order number and a photo of the issue, and we will take care of the rest.

Customer Support:

If you have any questions or concerns regarding our refund policy, please reach out to our Customer Support team at contact@lovful.com. We are here to assist you and provide further guidance.

Please note that this refund policy is applicable only to purchases made directly from Lovful. If you have purchased our products through an authorized retailer, please refer to their respective refund policies. We reserve the right to update or modify our refund policy at any time. Any changes will be communicated on our website.

Thank you for choosing Lovful. We appreciate your understanding and cooperation regarding our refund policy. Our team is committed to ensuring your satisfaction and providing you with a positive shopping experience.

Best regards

Lovful Team